High-performance temporary security solutions for hire or hire and install

Our website address is: https://www.fencesafe.co.uk

Introduction

  • This Privacy Policy explains what we do with your personal data, whether we are in the process of dealing with an enquiry, processing an order, continuing our ongoing customer relationship with you, receiving a service from you, requesting your feedback, or you are visiting our website.
  • It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.
  • This Privacy Policy applies to the personal data of our Customers, Potential Customers, Suppliers, Sub Contractors and Employees. If you are a Secufen Ltd Employee you should refer to your updated company contract and our Employee Privacy Policy Document found on the company hand book
  • It is important to note that that any amends to our Privacy Policy will be posted to this page, for updates to our policy please navigate to this page.

What kind of personal data do we collect?

  • Customer Data:

In order to provide the best possible products and services to our customer’s we need to process certain information. Secufen will only ask for details that will genuinely help us to deliver these products and services, such as your name, job role, and contact details; including but not limited to: Telephone number, email address, first and last name, job title. Where Secufen are required by you to process payments for goods and services by way of debit or credit card we will also process these details, but only for this purpose.

We may also collect information regarding your website activity and visits in order to further enhance your customer experience.

  • Supplier Data:

We collect a minimum amount of data from our suppliers to ensure that we can easily process transactions. Secufen will collect contact details for the main contact and any associate contacts within the business that assist us in processing any number of transactions. We also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).

  • Sub-contractor data

We collect and store information required so that we can process contractual obligations between us. These details include personal and business email addresses, telephone numbers, address details, bank account details, qualifications and insurances.

  • End-user data

Where we are obligated to carry out work for a third party contractor we reserve the right to obtain and process data including site addresses, email addresses and telephone numbers, this enables Secufen to fulfil our contractual obligation to you and our customer.

How do we collect your personal data?

  • Customer Data

We collect customer data in the following ways:

  1. Directly from you
  2. From third party software detailing ongoing project data
  3. From websites
  4. From social media platforms
  5. From your work colleagues
  6. From exhibitions or events attended by Secufen employees
  7. When viewing or interacting with data and information on our websites or on an email from us, we may also collect certain data automatically or through you providing it to us.
  • Supplier Data

We collect supplier data in the following ways:

  1. Directly from you
  2. From your work colleagues
  3. Your website
  • Sub-contractor Data
  1. Directly from you
  2. From your work colleagues
  3. Your website
  4. End-user Data
  • End-user data

We collect end-user data in the following ways:

  1. Via third party contractors or suppliers who are using the services of Secufen to fulfil a project
  • Website Users

We collect your data automatically via cookies when you visit our website, in line with cookie settings in your browser. We will also collect data from you when you contact us via the website, for example by using the contact forms.

How do we use your personal data?

  • Customer Data:

There are two main reasons for using your personal details. Firstly details will be used to help Secufen process ongoing request that you have made of us, i.e. raising a quote or processing an order, through to delivery of that order and potentially requesting feedback (in the form of a survey). Secufen will also store and process data for the purposes of direct marketing, via email, telephone and post. Review the section below; How can I unsubscribe from all or individual types of direct marketing, should you wish to opt out of any form of direct marketing from Secufen.

  • Supplier Data:

The main reasons for storing and processing your personal data is to ensure that we can complete the contractual arrangements between us and comply with any legal and binding requirements.

  • Sub-contractor

The main reasons for storing and processing your personal data is to ensure that we can complete the contractual arrangements between us and comply with any legal and binding requirements.

  • End-user Data:

The main reason that we process end user data is to ensure that we can contractually deliver on products and services which have been requested via a third party

  • Website Users:

We use data collected via our website to help us to improve your experience when using our website, for example by analysing your recent search trends to help us present recently viewed products. If you are a customer, we may use data from your use of our websites to enhance other aspects of our communications with you, for example email communications.

Who do we share your personal data with?

  • Customer Data:

We may share your personal data with suppliers or sub contracts but only where it is necessary for them to deliver a contractual obligation such as delivery or installation of our products or service. Customers details that are being used for the purposes of e-marketing will be uploaded to a secure external system which is provided by a third party organisation. If prior agreement is provided by you we will pass your details on to alternative companies who we believe will be able to fulfil your requirement when Secufen cannot.

  • Supplier Data:

By way of a referral we may share your personal data with potential customers who would also benefit from your products and services.

  • Sub-contractor:

Where a contractual agreement has been agreed for you to carry out work on behalf of Secufen at a customer’s site, Secufen will provide your personal data to the customer, in order for them to complete their internal processes. Where requested by the customer/end-user Secufen will also provide photographic id

  • End-user Data:

When entering in to a contractual agreement with Secufen we will pass on the minimum amount of your personal data as deemed appropriate for a supplier or subcontractor of Secufen to carry out their contractual obligation to us.

  • Website User:

No details obtained from our website will be processed outside of Secufen. Any data used to process and target specific information to you will be done so using a Secufen managed system

How do we safeguard your personal data?

  • We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal data.

Those processes include but are not limited to; encrypted server access, Laptop devises are encrypted, all antivirus and gateway security settings are up to date and monitored.

How long do we keep your personal data for?

  • Data stored and processed in our CRM system

If we have not had or attempted meaningful contact with you for a period of five years, we will remove your personal data from our systems unless we believe another processing requirement, such as legal, legitimate interest or contractual regulation requires us to retain it.

  • Printed and digital archived project information

Due to the nature of our products we deem it appropriate to store project information for up to 20 years, this allows us the ability to recall previous project information should you the customer require it.

How can you access, amend or take back the personal data that you have given to us?

  • If we are holding or using your personal information, you may change your mind at any time by writing to Marketing Department, Secufen Ltd T/A FenceSafe, Unit 11 Springvale Business Centre, Millbuck Way, Sandbach, Cheshire, CW11 3HY or emailing us at info@fencesafe.co.uk. We will process the restriction of use in our marketing communications or removal of your personal information within 10 days, sometimes sooner.Please note that we may keep a record of your communications to help us resolve any issues which you raise.
  • Right to object

If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.

  • Right to erasure

In certain situations you have the right to request us to “erase” your personal data. We will respond to your request within a maximum of 30 days and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will remove your data. We will assume that you would prefer us to keep a note of your name on our system as a person who would prefer not to be contacted by Secufen as this will ensure that we can minimise the future risk of your data being resubmitted and used in the future. If you would prefer that this is not the case please let us know.

Any data within the e-marketing system will be moved to a supressed list and be unable to be resubmitted for direct marketing use without prior agreement from you.

  • Right to lodge a complaint

You have the right to lodge a complaint with details of which can be found here

How can I unsubscribe from all or individual types of direct marketing?

  • Email Marketing

All e-marketing communications sent by Secufen using our third party e-marketing software will contain an unsubscribe button, on clicking to unsubscribe you will be requested to submit your email address in order to authenticate your permission to supress the email address. Any emails sent to you using one of our outlook email addresses can be directly replied to or you can forward the email to info@fencesafe.co.uk in order to request you are removed from future direct marketing email communications.

  • Telephone Marketing

A request can be made with the person whom you are directly on the phone with at the time, and they will process this request in our centralised CRM system. If you are unsure as to whether you are registered on our systems for telephone marketing and wish to remove your details you can contact us either on email; info@fencesafe.co.uk or by telephone on +44(0)1270 764751. Your details will be updated within 5 working days or sooner.

  • Postal Marketing

If you would like to remove your personal details to prevent receiving postal marketing communications you can email your request to info@fencesafe.co.uk or telephone 01270 764751. Your details will be updated within 5 working days or sooner.

    1. Contacting Us

      If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@fencesafe.co.uk, by telephone on 08000742861, or by post at Unit 11, Springvale Business Centre, Sandbach, Cheshire, CW11 3HY. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
  1. Changes to Our Privacy Policy

    We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.